How do I order an illustrated parts catalog?   How do I order parts?   I can't find the part number!   How do I get my back orders info?   How do I pay for the parts?   Do you have a special delivery service to choose by myself when I want my parts shipped?   Shipping costs are too high for "small value" orders!   Why do some parts have such a long delivery time?                       How do I order an illustrated parts catalog? To order an IPC, please go to left hand Menu then Airworthiness then Publication List (choose Robin Alpha or Cap) then get the item number of the model in the IPC part of the list. Order your IPC by e-mail with our publication order form to our documentation service at [email protected] (or by fax +33380356058).         How do I order parts? In the left hand menu, go to "customer support", then "Spare parts" and follow the guide! Upon return of your Login, you will be able to send in a click your quotations and orders. Central EDP sends quotes and order confirmation by fax during the following night.         I can't find the part number! To find the right P/N, you may: 1- look at the old part, you should find a sticker with the P/N on it. 2- the workshop has the Form1 delivered with the old part: it reads the P/N and the description. 3- you have the latest IPC version for the aircraft: you check the part on the relevant illustrated page and look for the P/N corresponding to the item number on the facing right page. 4- you can't find it?: call us at +3389270APEX (+0.35€/mn), we shall make our best efforts to help you find it! Please understand, our english never sounds like yours! speak slowly! If we can't reach an understanding over the phone, please use e-mail at [email protected].         How do I get my back orders info? Please send a specific e-mail request to: [email protected]. Back orders list will be faxed to you in a snap. Estimated delivery dates for each P/N read as "YYWW" (for example, 0536 means week 36 of year 2005). Eventually, comments about your P/N specific problems will also show.         How do I pay for the parts? Debit on your credit card (visa or mastercard) is the easiest and cheapest way. Payment is processed on the basis of the invoice which is faxed to you when the parts are ready for delivery. If it is more convenient, you may choose to pay by wire transfer to our bank account. The parts will be shipped upon receipt of your payment and charged upfront for storage and accounting costs (2 euros per order item with 50 euros minimum by order). You may also choose "cash on delivery" service.         Do you have a special delivery service to choose by myself when I want my parts shipped? Yes, this service is free if you pay by debit to your credit card. And here is how it works: The parts are stored away for you as they become available. The corresponding invoices are sent to you by fax upon each partial delivery for you in the warehouse. You know exactly with these invoices what are the "ready-to-ship" parts. When you want these parts, just e-mail your request to: [email protected] We will ship them immediately and you will make huge savings on shipping and packing costs!         Shipping costs are too high for "small value" orders! We do not ship if shipment value is under 28 euros wt unless no other back order for you are pending. Please note that these parts will not be reserved for you and may be delivered to another customer before we have a new shipping opportunity for you! unless you have choosen the "total delivery service" (see preceding FAQ) where all the available parts are "reserved".         Why do some parts have such a long delivery time? We give maximum priority to regularly ordered parts. We may be out of stock even for these parts when we have to face unexpected design change: - Technical design change for safety, life time or costs improvements. - Raw material or equipment not anymore procurable or experiencing "jumpy" lead schedule. Wathever the reason, we have to design, draft, test, justify the conformity to regulations by demonstrations and tests, have it approved by EASA...and finally manufacture it! a tough process with a lot of unknowns... Our order confirmations and back order lists tell you about it. For seldom ordered parts, delivery time are often longer: they are manufactured or vended upon customer order, in big enough quantity for sensible pricing and in order to be prioritized we shall wait to have, say, 2 orders to launch a batch of 5 for the same P/N. We make our best to help, and it's not always easy for aircraft retired from manufacturing more than 20 years ago! Thanks for understanding!